Privacy Policy

At HeemahHair, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect the following information from you:

Personal details such as name, email address, phone number, and delivery address.
Account login information if you create an account.
Payment information when you make purchases.
Information about your browsing behavior on our website, including pages visited and products viewed.

2. Delivery Charges

Delivery charges are automatically calculated based on the total weight of the items in your order. These charges are added to your final checkout total alongside the product costs.

Royal Mail Tracked 48

Our delivery service follows the Royal Mail Tracked 48 service. Delivery is tracked from dispatch and is intended for delivery within the Royal Mail Tracked 48 service timeframe. Delivery times may vary depending on Royal Mail service conditions, weekends, bank holidays, and other circumstances outside our control.

Our current delivery pricing structure is based on the total weight of your order:

Orders weighing up to 2kg incur a delivery fee of £6.90.
Orders weighing over 2kg and up to 10kg incur a delivery fee of £8.90.
Orders weighing above 10kg incur a delivery fee of £12.85.

The applicable delivery charge is automatically calculated according to the total weight of your order and displayed at checkout before payment is completed.

Once your order has been dispatched, tracking information may be provided so that you can monitor the progress of your delivery through Royal Mail.

Please note that delivery times are estimates and are subject to Royal Mail's terms, conditions, and operational circumstances.

3. How We Use Your Information

We use the information we collect for purposes such as:

Processing and delivering your orders.
Responding to your inquiries or customer support requests.
Improving our website, products, and services.
Sending promotional emails, newsletters, or offers. You can opt-out at any time.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service providers who help us process orders or provide website functionality.
Delivery providers such as Royal Mail when necessary to fulfil and deliver your order.
Authorities if required by law or in response to legal requests.

5. Data Security

We implement appropriate security measures to protect your personal information. However, no online platform is completely secure. By using our website, you acknowledge and accept this risk.

6. Cookies

We use cookies and similar technologies to improve your browsing experience, analyze website traffic, and offer personalized content. You can control cookies through your browser settings.

7. Your Rights

You have the right to:

Access the personal information we hold about you.
Request corrections or updates to your information.
Request deletion of your personal data.
Opt-out of marketing communications.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the effective date. We encourage you to review this page periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: heemahhair01@gmail.com
Phone: +44 7349930701

Effective Date: March 2026

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